RETURNS AND REFUND

1. Returns and Refund - You can cancel a Contract within 7 working days as from the delivery date of the Products. During this period if you change your mind or for any other reason decide you do not want to keep a Product, you can notify our customer service team (see Clause 2.1) of your decision to cancel the Contract and receive a refund. The date of cancellation is effective from the date of notification communicated.
2. Products must be sent to the return address: Artitude Galeria, 9 Dempsey Road, Singapore 247697 , without undue delay in the original product packaging. Label of refund will be advised by the customer service team. If you cancel your order but do not send out such Products to us within 7 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
3. When sending by post proof of postage is highly recommended as we do not accept responsibility for items lost in transit.
4. Price paid at point of purchase will be refunded as soon as possible upon complete delivery at the refund address. However, we reserve the right to refuse refund or reduce refund amount if there is any reduction in the value of the Products caused by you, such as but not limited to, a used product.
5. Exchange - Within 7 working days from the delivery date of the Products should you wish to exchange your purchase, you can notify our customer service team (see Clause 2.1) to arrange. Exchange Products must be unused in original packaging. If the price of the exchanged item is lower than the price paid for the first purchase, you can convert the difference to store credits for your next transaction.